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FAQ

Q: How are the prints made?
A: "Jolinne" art prints are printed with an (amazingly professional) Epson printer, they are printed on archival heavy matte Epson papers, using Ultra Chrome pigment inks which are tested to last over 100 years without fading! The high quality printing allows incredible vibrant colors and clarity in each piece!.


Q: Do you customize your art prints?
A: Yes! Most of the listing already have color choices (such as hair colors and background colors), but if you want some other color customization that you don’t see on the site, send me a note and we I'll be happy to fit the artwork colors to your needs! Color customizations are usually free of charge!


Q: Do you make your prints larger/smaller sizes?
A: Yes! Please contact me with your request.


Q: How do I hang the art prints?
A: Just slip your new art print into a ready made frame or use a local framer for a custom made frame.


Q: What size of frame will I need for the 7”x9” art prints?
A: Jolinne art prints measure 7x9 inches, and come on an A4 international paper size (8.5 x 11 Inches) so you can trim your art print to a frame that holds 7x9, 8x10 or 8.5 x11 image size and it will have a little white border if the frame is larger than the print. You can also have it matted to fit a larger size frame. 


Q: Does my monitor accurately display the color of the prints?
A: Because monitor’s settings are different from each other, it is difficult to say if the colors you see are accurate. Although colors may vary from what you may find depicted on your monitor, you may be rest assured that the original artwork is absolutely gorgeous! rich, vibrant and crisp colors! 


Q: Do you ship worldwide?
A:
 Sure do!


Q: How long does shipping to USA take?
A: Shipping to USA usually takes 2-3 weeks to arrive. For more information about shipping (also to other countries) please follow this link: http://www.jolinne.com/pages/Customer-Information.html

 

Q: Do I have to pay with PayPal? Is it safe?
A:
 Yes, and yes. To ensure the safety, security and confidentiality of your payment at Jolinne.com, all transactions are handled through PayPal. "Jolinne" is a Verified Business member of PayPal. If you do not currently own an account with PayPal you may choose to register for an account or proceed to make a payment without registering for a Paypal account using your VISA, MasterCard or American Express card. Simply Scroll Down and you will see the option to pay with a Credit or Debit Card WITHOUT having to sign up for a PayPal account.

For more information about Paypal security online payment please visit this link: https://cms.paypal.com/us/cgi-bin/marketingweb?cmd=_render-content&content_ID=security/online_security_center&nav=1.5

 

Q: Is my information secured?
A: "Jolinne" is committed to protecting your privacy and understands that your personal information is indeed private, and we only use personal information that you provide to help create a more customized shopping experience for you. 

The information you provide during registration on our site is used only to provide you customized services. Account information that you supply will only be used to process requested transactions or to contact you regarding a particular transaction. "Jolinne" may use purchasing information to help determine how to improve our customers' experience. This data is anonymous and for internal purposes only. "Jolinne" will not disclose customer information to any outside organizations without prior consent of the customer, but may disclose user information to government and/or third parties if there is reason to believe the user is violating the terms and conditions of our company, or where otherwise required by law or by legal process.Delivery services may only use supplied information for completing your delivery.
"Jolinne" also collects simple user information to track what areas of the site are visited most frequently. This gives us valuable information about those items in which our customers are most interested so we can try to provide a better shopping experience.

 

Q: Can I feature your artwork on my blog?
A: Sure! You are always welcome to tell your blog readers about Jolinne! You may use our watermarked images from the website, and please don’t forget to link to “Jolinne” web pages so your readers can find us!
If you would like to include an interview of me (Meytal, the artist) please contact me!

 

Q: I found someone using your work illegally, would you like to know?
A: Of course I do! If suspected illegal use of “Jolinne” art work please report to : contact@jolinne.com   All reports will remain confidential!

 

Q: Do you sell wholesale to retailers?
A: Yes! Wholesale orders and drop shipping are always welcome. 
Please send us an email with your shop/company details and requirements and we will get back to you with details asap!

 

Q: How can I contact you?
A: You can contact me by email or by submitting a contact form from the site. I’m available 24/7 by email and will answer all of your inquiries in less than 24 hours.


Q: I love your website! Did you do it on your own?

A: My website was very easily done by me with no html knowledge at all !

Very easy to setup, small fees and great customer support by 

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